Mid-week DSP scorecard forecasts that you can act on

Frequently asked questions

What is fpdsp.com?

fpdsp.com is an independent DSP performance operating system for Delivery Service Partners. It brings the Scorecard section (a Dispute Generator that writes your disputes every morning, a dispute results tracker, a mid-week Fantastic Plus forecast, a warnings tracker, Driver Trends Over Time, coaching, and Daily Data), Fleet, Operations, Risk (injuries by care level, LMET case tracking with transfer numbers, a preliminary OSHA check you confirm, printable OSHA 300, 300A, and 301 forms, workers' compensation, and state reporting guidance), Assets, HR (Hiring Pipeline, Interview Dates, Onboarding, Terminations, Employee Files, E-Sign, Attendance Points, Working Hours Compliance, Exit Checklists, and Meta / Google API Connections), and Finance (revenue from every invoice, profit and loss with payroll cost, expenses, per-van Fleet Cost payments and captive insurance by month, Work Summary Tool and weekly variable invoice checks, fleet invoice checks, rate cards, payroll hours, and labor hygiene: Hours vs Work, DSP Paid vs Employee Hours, training pay, CMW, work hours, lunch, I-9, and PTO owed), and Templates & Forms (a searchable library of ready-to-print forms) into one platform, built by DSP operators for DSP operators. It is not affiliated with any delivery network.

What do I get with the Scorecard section?

Much more than a forecast. The Dispute Generator writes your CDF, DSB, DC DPMO, and camera disputes every morning from each event's facts, with the odds each one gets approved from the Dispute Brain (your own wins and losses by situation, plus anonymized patterns across DSPs when Learning Across DSPs is on). A portal filing trial can walk Click to Dispute on your account without submitting. The Dispute Results tracker keeps every decision and its reason, your win rate by type, and the chance each week moves up a standing. You also get the mid-week Fantastic Plus forecast, a warnings tracker with the warning steps your DSP sets, Driver Trends Over Time by driver, a coaching board with a daily Coaching Agent, Scorecard History, and Daily Data filled by AI agents from your DSP portal. The Driver Portal add-on shows each driver the same official metrics with color-coded Fantastic goals.

Who is fpdsp.com for?

DSP owners, GMs, and ops managers who need live standing visibility, cleaner Daily Data and portal imports, dispute workflows, route and timesheet operations, fleet mileage and oil / PM due, incident records, and hiring pipelines, without juggling spreadsheets. Owners can invite up to 20 managers per station and turn each section or single page on or off for each person.

What do the AI agents do?

The Scorecard Agent connects to your DSP portal and pulls your daily numbers into Daily Data five times a day, lists the disputes worth filing every morning with the odds each one gets approved (from the Dispute Brain, which learns from the situation of every dispute you filed and shows the similar past cases behind each call), tracks dispute decisions, and imports the official weekly scorecard as soon as it posts. The Safety Agent saves every Netradyne alert twice a day, scores driver risk, and checks cameras. The Coaching Agent builds the coaching list every morning: who to talk to today, what to fix, and what to say, with a message drafted for each driver. The Dispatch Agent finds the Day of Ops in Slack and today's routes on the DSP portal (Delivery plus Daily Dispatch assignment fields) before your first wave and builds the loadout sheet. The Fleet Agent keeps your van list matched to the DSP portal every morning and flags rushed DVICs around every wave. The Finance Agent pulls every invoice and payment twice a day. The HR Agent saves a termination profile for everyone outboarded on the DSP portal, so you're ready for an unemployment claim. The first time you connect the DSP portal, Netradyne, or Slack, they start pulling within minutes instead of waiting for their scheduled times, so your pages fill in the same day. They never overwrite a number your team typed and never submit anything for you. You choose report only, needs approval, or autopilot for each automation.

Is my DSP's data kept separate and secure?

Yes. Each DSP's data is walled off at the database level, managers only see the stations and pages the owner gives them, and an audit trail records every change, by people and AI agents, field by field. When you connect your DSP portal, you choose what the AI agents can read (for example, everything except finance), and the parts you leave unchecked are never opened. You can change it anytime. After you connect, agent pages show a clear We're pulling your data notice until the first history lands so an empty page isn't a mystery.

How does the mid-week scorecard forecast work?

You enter Daily Data (or import CDF and DSB reports), calibrate with closed scorecard weeks, and fpdsp.com projects Fantastic Plus standing before the week closes, with Quality/Safety capping awareness, coaching queues, Mismatch Deep Dive, and hassle-free dispute packets ready to review for what still needs a human eye after auto-exemptions.

How much does fpdsp.com cost?

Start with Scorecard + Driver Portal (the minimum) at 50% off your first month, applied automatically at checkout. Scorecard is $99/mo after that ($49.50 for the first month). Most OS modules (Operations, Schedule, Fleet, Risk, HR, Finance, Templates) are $79/mo; Assets Inventory is $49/mo. Every plan includes Scorecard and the Driver Portal app. Full OS is $399/mo (limited-time; regularly $599/mo). Each extra station is $39 per module / mo on that station, or $199/mo for Full OS on an extra station (half of first-station Full OS), added when you add the station. Driver Portal is a separate charge at $1 per Active driver per month across your whole DSP (all stations). If you join mid-month, you pay only for the days left until the 1st (prorated); then your card bills on the 1st of every month. After you subscribe, upgrades start immediately with a prorated charge; downgrades keep your current plan until the next billing cycle (usually the 1st) with no refund for unused days. Cancel anytime. Your plan stays active through the month you've paid for. See the homepage pricing section.

What is the Driver Portal?

The Driver Portal is included with every plan and gives every driver their own portal on their phone, in English and Spanish: today's route, van checks, coaching, station announcements they must acknowledge, and their own scorecard with the same official metrics as the weekly PDF (CDF, DSB, DC, POD, CED, and safety), each color-coded On Target, Close, or Off Target next to the Fantastic goal on a You vs Goal scale. Drivers can tap their #rank to open that week's station board (names, groups, and scores) when you leave Show Week Ranking on. Drivers see an alert with a tip as soon as a customer feedback, delivery behavior, or safety alert lands for them, and a weekly 1 to 100 driver score that puts them in Diamond (Group A), Gold (Group B), or Bronze (Group C) with what it takes to reach the next tier. Drivers must read and confirm each coaching item and station announcement before the rest of the portal opens, managers can send their own coaching (late arrival, uniform, safety shoes, and more) plus station-wide announcements from Driver Portal → Announcements, and a tracker shows who confirmed what and when. Coaching Analytics rolls up who got coached in the Driver Portal vs in person, by manager and by type (CDF, Speeding, DC DPMO, and more), over windows from last week to last year. Managers Usage ranks each lead on coaching, announcements, and records added or fixed for this week, last week, or the last 30 days. You choose which coaching goes to the Driver Portal and set alert hours, tips, and group rules per station. Without the add-on, coaching stays manager-only on Scorecard. It's $1 per driver per month on top of any plan. Try it yourself on the Driver Portal Demo page (fpdsp.com/dsp-driver-portal): it opens on Scorecard so you see the metrics and goals right away, no sign-up needed.

Is there a new-customer discount?

Yes. Every new account gets 50% off its first month on whatever you pick at checkout, no code needed. The Scorecard section is $49.50 for the first month, then $99/mo unless you cancel. Every plan includes the full Scorecard section: disputes, dispute results, the forecast, warnings, and Driver Trends Over Time. Other modules such as Operations, Fleet, Risk, Assets, and HR can be added on top of it or via Full OS ($399/mo limited-time, regularly $599/mo).

Is there a referral program?

Yes. DSP owners get a personal referral link on Billing. When a referred DSP pays for OS for two months, the referrer gets their next OS month free. Driver Portal stays billed as usual. Share the link from Billing → Refer a DSP.

What happens after I subscribe?

You land in Settings → First Setup: connect the DSP portal (and Netradyne, ADP, or Slack when you use them) so AI agents can fill your pages, and optionally book an fpdsp Implementation Call from open 1-hour slots (Central Time calendar). Pages stay empty until you connect a source.

How do I book a demo?

Go to fpdsp.com/book-demo, enter your DSP details (including each station and drivers per station), pick an open slot (shown in your time zone; our calendar is Central Time), and submit. You get an on-screen thank you. We review the request, then email confirmation with the Zoom link (having your camera on is preferred for a better call experience) and a cancel link so you can free the slot and book another time if needed. About 1 hour before the confirmed demo, we email a short reminder with the Zoom link again. If that email already has an open demo, you choose whether to cancel it or keep both before booking a new time.

Is fpdsp.com affiliated with a delivery network?

No. fpdsp.com is an independent software platform based in Miami, Florida. It is not affiliated with, endorsed by, or sponsored by any delivery network operator. Forecasts are projections based on your data, not official scorecard results.

What makes fpdsp.com better than spreadsheets for DSP ops?

Spreadsheets do not project Fantastic Plus mid-week, match CDF/DSB to drivers, organize hassle-free dispute review for what still needs a human eye after auto-exemptions, or keep Fleet, Operations, Risk (injuries by care level, a preliminary OSHA check you confirm, workers' compensation, and state reporting guidance), Assets, and hiring in one permissioned OS. fpdsp.com is purpose-built for DSP performance workflows.

How often does fpdsp pull new data?

Each AI agent pulls on its own schedule, so there's nothing to press. Daily Data numbers from the DSP portal: five times a day (9 AM, 11 AM, 3 PM, 7 PM, and 11 PM by default). Netradyne alerts and driver risk: twice a day (6 AM and 3 PM by default). Today's routes and the Day of Ops from Slack: every morning before your first wave, every 15 minutes until they post. DVIC times: around every wave, plus 12:20 PM and 10:20 PM. Vans from the DSP portal: every day at 6 AM. Invoices and payments: every day at 7 AM and 5 PM. Compliance Dashboard (missing punches and IDs not linked for Finance → Punch Gaps): every day at 8:20 AM and 5:20 PM. ADP payroll totals: four times a day at 7 AM, 12 PM, 4 PM, and 11 PM once ADP is connected; ADP day punches (Group Timecard) twice a day at 8:10 AM and 5:10 PM for Finance → Payroll and Hours vs Work; plus ADP Home keep-alive twice an hour, day and night (skips when a pull just refreshed it), so the Sign in once session stays warm. Terminations from the DSP portal: every day at 10:15 AM. The official weekly scorecard: from Tuesday at 5 PM until it posts. Pages an agent fills show when they were last pulled, at the top of the page, and Agentic AI, Data Sync & Schedules lists every pull with its exact times, last success, and next run.

How do I know my data is current, or that a pull failed?

Open Agentic AI, then Data Sync & Schedules. It lists every pull with its source, what it brings in, which pages use it, its times in your station's time zone, the last attempt and last success, the next run, and how many records it read and changed. Each run is marked Updated, No changes, Incomplete data, or Failed, so a run that found nothing new never looks like a failure. Alerts flag failed or repeated failures, a scheduled time that never ran, data that is out of date, a run that read far fewer records than usual, and HR statuses that differ from the DSP portal. When a source was only partly ready, nothing is removed; the next run fills the rest.

Some of my managers also drive. Do they need two accounts?

No. One person keeps one login and one email with as many roles as they have. A manager who also drives gets a Manager Workspace with the access you set for them, and a Driver Workspace with their own scorecard, coaching, schedule, and notifications. They switch from the profile menu (their initials at the top right) without signing out, and each device remembers their last choice. Driver data is never copied: it's the same employee, the same scorecards, and the same history. Promote a driver by adding the Manager role to the login they already use, and remove it anytime without losing anything.

Can a manager invite or remove other managers?

Only if you designate them as an Account Admin under Settings → Access (owner-only toggle). When you turn it on, fpdsp emails that person at their manager login and shows a one-time in-app notice (bell and toast) until they dismiss it. An Account Admin can invite and revoke managers and edit another person's section access, but only for modules they themselves have, always capped by your plan. They cannot grant sections they lack (for example Finance if they do not have Finance), cannot designate other Account Admins, cannot edit co-owners, and cannot revoke themselves. Billing, stations, and the Audit Trail stay with the owner.

A manager sees a lock on Time Sheets and cannot enter clocks. Why?

That lock means their seat at the station picked at the top does not have Operations (or the Time Sheets page inside it). New managers get Operations and Time Sheets on by default; a missing Operations tick in saved access still counts as on, and only an explicit off turns it off. If someone invited them earlier with Operations off, or an owner later turned Operations or Time Sheets off under Settings → Access, they see the lock instead of the day list. Fix: owner opens Settings → Access, finds that person, ticks Operations, opens Choose pages under Operations and leaves Time Sheets on, then Saves. The manager refreshes and can enter clocks. Wrong station at the top also shows a lock; switch to a station they have, or add them there. A hard refresh after Save clears any stale menu lock.

I just connected the DSP portal. When will my pages fill in?

Signing up alone does not fill pages. After you connect a source (DSP portal Sign in once, Netradyne, or Slack), every agent that needs it runs once within about 5 minutes instead of waiting for its scheduled time. The first portal run fills Daily Data for recent days (blue Portal tags until someone checks the day) and unlocks the mid-week Fantastic forecast from those numbers. First runs also bring in history: about 4 months of Netradyne alerts, about 8 months of Scorecard History, 3 months of DVICs, and every invoice the portal still has. Home shows a Start Here card with each source and the pages it fills until everything is connected. If a page is still empty an hour after a successful Sign in once, open a support ticket.

Will the agents overwrite numbers my team typed?

No. Portal numbers only go into empty boxes, tinted blue with a Portal tag until someone checks and saves the day. When the portal disagrees with a number someone typed, the box shows Use portal / Keep mine so you choose. For routes, trips, packages, and POD, a later portal pull that is lower than what you already have never asks you to shrink the day (completed routes on the portal often drop a flex after the fuller number was already filled).

Does fpdsp ever change anything on the DSP portal, Netradyne, or Slack?

Agents only read by default. They never review, approve, or dispute an invoice, never change routes, and never post, react, or mark messages read in Slack. For quality disputes, Scorecard → Dispute Generator has a filing trial that opens your DSP portal and stops before Submit so you can review the path; nothing is filed until you turn on real filing later (Confirm then file or Autopilot). Until then, copy write-ups yourself. Safety alerts still file in Netradyne by hand.

What should I do right after I pay?

You land in Settings → First Setup. Connect your sources in the order that fits you: DSP Portal, Netradyne, and ADP are high priority; Slack is recommended for Day of Ops. Sign in once on each, and agents start pulling within about 5 minutes. For Slack, type your workspace address (the part before .slack.com) on the Connections card before Sign in once. You can also book an fpdsp Implementation Call (optional) so a specialist walks you through. When you are done, tap Hide First Setup so Settings stays short; Show First Setup brings it back. Open Settings anytime, or use the banner on Home until you continue to Home.

How do I send an announcement to drivers in the app?

Open Driver Portal → Announcements. Send to everyone on the Driver Portal at that station, or pick drivers. They must keep the message on screen for 15 seconds and tap Acknowledge before the rest of the app opens (same idea as coaching). Recent Announcements shows who read it; Withdraw pulls it back for anyone still waiting. For tailored coaching (late, uniform, and so on), use Scorecard → Coaching → Send Tailored Coaching or Driver Portal → Send Coaching.

Can I control which emails and notifications fpdsp sends my DSP?

Yes. Open Settings → Notification Settings (owners save; managers can view). Topics are grouped by section (AI Agents / Connections, Scorecard, Operations, Fleet, Schedule, Driver Portal, Finance, HR, Risk). Every topic has Bell (Notification Center) and Popup (red card on any page); turn Popup on and Bell off for a red card only. Alert toasts and the Notification Center link straight into the matching section. Routine Schedule nudges like Send confirmations stay in the bell by default (Popup starts off for that topic). Capacity Inputs Deadlines (Monday initial W+3 and Thursday final) default Popup on under Schedule. You only get section alerts for modules you can open; turn Schedule off in Settings → Access for people who don't run the schedule, or turn Bell off under Schedule in Notification Settings. When a topic can email you, Email and frequency show under that topic. Turn Email off and leave Bell on for in-app only. Agent Sign-In Needed (DSP portal, Netradyne, Slack, ADP) emails at most every 7 days by default; turn Email off to stop those inbox messages. The bell/popup for that topic only fires when Connections shows Needs sign-in (a confirmed sign-out), and only to the owner, Account Admins, and people with Can see Connections. A temporary failed pull does not mean Sign in once again. License standing defaults to every 7 days if still open. Support tickets always stay in the bell. Password resets, invites, support replies, and Stripe receipts stay on.

How do I book a demo before I subscribe?

Open fpdsp.com/book-demo. Enter your name, email, DSP, phone, short code, stations (add every station you run with the driver count for each), fleet size, and average routes per day, then pick an open slot (times adapt to the time zone you choose; our calendar is Central Time; slot length is 30 or 60 minutes depending on what we set), and submit. You see Thank You for Booking a Demo on the page. We review the request, then email confirmation with the Zoom join link (having your camera on is preferred for a better call experience), Google/Outlook calendar links, an .ics file for Apple Calendar, and a link to cancel and book a new open slot if that time no longer works. About 1 hour before the confirmed demo, we email a short reminder with the Zoom link again so it sits at the top of your inbox. If that email already has an open demo, the form asks whether to cancel the earlier meeting or keep both before the new request is saved. We can also move a booking from Admin without asking you to fill the form again.

How does the referral program work?

Open Billing and copy your personal referral link under Refer a DSP. When another DSP owner creates an account through that link and then pays for OS (Scorecard, modules, Full OS, or extra stations) for two months, you get your next OS month free. Driver Portal is never included in the free month for you or for them. Only the DSP owner can share the link and see referral status. You cannot refer your own account.

How do I upgrade or downgrade my plan?

Open Billing. Current Plan shows your next charge date (and amount when Stripe can preview it), including when a Friends or promo window ends. Pick Full OS or the modules you want to keep, then tap Update subscription. Upgrades start right away and Stripe charges a prorated amount for the days left until your next bill (usually the 1st). Downgrades keep your current plan until that next bill with no refund for unused days; the new lower charge starts then. Manage Subscription opens Stripe for payment method, invoices, and cancel. Managers cannot change billing; only the DSP owner can.

Does fpdsp file disputes for me?

Not yet for real Submit. Today you get write-ups to copy, plus a filing trial on Scorecard → Dispute Generator: Run one filing trial opens your DSP portal with the Sign in once session, finds one Ready dispute's TBA, opens Click to Dispute when it can, and stops before Submit so you can review the report on Agentic AI → Scorecard Agent. Confirm then file and File automatically are coming next; both stay off until you choose them. Safety alerts still file in Netradyne by hand. When File Disputes on Portal is turned on, it can also run a trial Wednesday and Thursday at 9 AM (still never Submit until real filing ships).

Does DVIC Time show DVICs in real time?

Close to it. The Fleet Agent checks the DSP portal around every wave: at the wave time and 10 minutes after (while vans are still at the station), 10 minutes after the planned departure for late pre-trips, every hour while vans come back for post-trips, and at 12:20 PM and 10:20 PM as a safety net. A DVIC shows within minutes of the check after the driver finishes it, since that's when the portal records how long it took. Everything shows on Fleet → DVIC Time, which opens on today in Day by Day: every DVIC checked so far, who did it, pre-trip or post-trip, how long it took, and that vehicle's minimum, with a green check when all are compliant. Each morning, once the first DVICs are saved, the bell also gets a Heads up with today's count and whether all are compliant, kept up to date through the day. A rushed DVIC sends you an alert that pops up on any fpdsp page, and the driver a phone push plus a coaching message in the Driver Portal (saved on their coaching history) asking them to redo it as soon as possible and take their time. The Checked time at the top is the last time the agent actually read the portal. If the DSP portal gets disconnected, the checks pause and DVIC Time shows a yellow warning until it is connected again under Agentic AI → Connections; the next check then catches up on everything it missed.

How long does a DVIC need to take?

It depends on the vehicle, not the station type. 90 seconds for vans rated 10,000 lb or less (cargo vans, EDVs). 5 minutes for DOT vehicles rated 10,001 lb or more, the line federal (FMCSA) rules use: step vans, 16 and 26 ft box trucks, and a Sprinter 4500. fpdsp reads each vehicle's weight rating from the DSP portal and its VIN, so an RSR or AMZL station with step vans or box trucks still gets 5 minutes on those.

A dispute moved my week up to Fantastic Plus. Where do I see the money I'm owed?

Finance → Incentives, in Scorecard Upgrades After Disputes, and on Scorecard History for anyone with Finance access. Fantastic pays $0.07 a package and Fantastic Plus $0.15. The final incentive is the week's eligible packages times the final standing's rate. The first incentive invoice already paid the old rate, so you're owed the $0.08 difference times that week's packages. fpdsp checks every invoice after the change, not just the next one, for a line naming that week (usually "Delivery Excellence Week" and the number), including payments split across several invoices, and never marks it paid without an invoice line that proves it. Each week shows Outstanding (no invoice found yet), Partly Paid, On Invoice (billed, payment not in yet), or Fully Paid with the invoice number and date. The notifications bell alerts Finance users when a payment is expected and again when it's paid.

Does fpdsp decide which injuries go on my OSHA log?

No, you do. Every injury case shows a preliminary OSHA check based on 29 CFR 1904: days away, restricted duty, care beyond first aid, loss of consciousness, a significant diagnosis, or a provider recommending treatment or time off. It shows the rule behind each point and what's still missing. It never decides from a refusal, from where care happened, from who paid, or from a workers' comp claim. You mark each case Recordable or Not Recordable, and only the ones you mark recordable show on OSHA Log Prep. Injuries treated with first aid only (an ice pack or a bandage at the station, for example) usually aren't recordable.

Can fpdsp print my OSHA 300 log, 300A summary, and 301 reports?

Yes. OSHA Log Prep prints the 300 log and the 300A summary for any year from the cases you marked recordable, and each recordable case prints its 301 incident report. The 300A fills in your establishment address, average employees, and hours worked once you enter them. OSHA accepts equivalent forms; check every entry before you post, sign, or submit. fpdsp never submits anything to OSHA for you.

What's in Templates & Forms?

A searchable library of ready-to-print forms for Employee & HR, Injury & Medical, Vehicle Accident & Fleet, Safety & Compliance, and Operations. Search for a form, preview it, then print it or download it as PDF or Word. Risk cases, Van Damages, and employee files link straight to the matching forms. Every form is reviewed by the fpdsp team before it's published, and you always get the latest version. They're sample business forms, not official government forms or legal advice, so check your state's rules and your insurance carrier's instructions before you rely on one.