Privacy Policy

fpdsp.com ("FPDSP," "we," "us") is operated by Bousmah Capital Investment LLC, a Florida limited liability company. This Privacy Policy explains what we collect, why, who we share it with, and the choices you have. It applies to our website, web app, and mobile apps (the "service").

Our Role

FPDSP is business software for delivery service partners ("DSPs"). When a DSP uses FPDSP to run its operations, the DSP decides what information goes in and how it is used, and we process that information on the DSP's behalf and under its instructions, as its service provider. This covers the DSP's business records, its drivers' and staff's information, and any information it brings in from accounts it connects. For our own website, account sign-ups, billing, and security, we decide how information is used.

FPDSP is independent. It is not affiliated with, endorsed by, sponsored by, or acting for any delivery network operator. We don't give any delivery network operator access to a DSP's information in FPDSP, except when the DSP itself sends something (for example, a dispute it files) or the law requires it.

Information We Collect

• Account information: name, email, phone, DSP business details, and the date and version of the terms you agreed to at sign-up.
• Operational data: daily entries, schedules, scorecards, coaching records, inspections, files, and other records you or your team enter or upload.
• Information from connected accounts: when a DSP connects an outside account (such as a delivery or safety portal, a hiring inbox, a spreadsheet, or a messaging workspace), we retrieve the information the DSP has enabled, using access the DSP provides and can revoke at any time. Saved sign-ins, verification keys, and access tokens are encrypted. These connections read information; FPDSP does not approve, accept, submit, or change anything in a connected account unless a person at the DSP takes that action.
• Delivery recipient information: to help a DSP coach drivers and prepare disputes, FPDSP may handle limited delivery details from a DSP's connected accounts, such as tracking numbers, delivery addresses, delivery location points, delivery notes, and feedback codes. We use these only for those purposes, keep them only as long as the feature needs (for example, stop addresses shown to drivers are removed 14 days after the delivery), and never sell them, use them for marketing, or contact recipients.
• Payment information: processed by our payment provider. We don't store full card numbers.
• Photos and camera: when you choose to take or upload a photo (for example a van inspection, damage photo, signature, or incident document), the app uses your camera or photo library only for that upload. We never access your camera or photos in the background, and we don't use facial recognition.
• Push notifications: if you turn them on, we store a device token to send alerts such as coaching updates or schedule changes. You can turn them off in your device settings.
• Assistant and support messages: questions you send the in-app Help assistant or our support team.
• Usage and device data: logs, IP address, browser and device type, and a record of changes made in the app (the audit trail) to keep the service secure and reliable.
• Driver Portal activity: when a driver uses the Driver Portal, we record which pages they open, how long they are active on each, when they last opened it, what kind of device they use (phone app, home screen icon, or browser), whether notifications are on, and whether they opened their scorecard and coaching alerts. This is shown to their DSP (see Driver Information below).

Driver Information

When a DSP adds its drivers, FPDSP processes their information (such as names, contact details, schedules, scorecard and safety results, coaching notes, inspection photos, and HR files) on behalf of that DSP. The DSP controls that information, decides who on its team can see it, and decides how long to keep it. FPDSP does not make hiring, firing, pay, discipline, or other employment decisions; any such decision is made by the DSP. Drivers who want their work records accessed, corrected, or removed should contact their DSP; we will help the DSP respond.

The DSP's owner and the managers it gives access to can see each driver's Driver Portal activity, by name: how often and how long they use it, which pages they open, their device type, whether notifications are on, and whether they opened scorecard and coaching alerts. This helps the DSP make sure drivers get their schedules, scorecards, and coaching. The Driver Portal does not track a driver's location and does not record what is on their screen or what they do in other apps. The DSP is responsible for giving its drivers any notice about this that the law requires.

How We Use Information

• Provide the service: forecasts, coaching tools, trends, dispute preparation, schedules, and the Driver Portal
• Run the automated agents a DSP turns on, on the schedule it sets
• Authenticate users, enforce each DSP's access settings, and keep an audit trail
• Process subscriptions and send service messages
• Maintain, secure, and improve the service, including its models (see below), and prevent abuse
• Comply with law and enforce our terms

Automated Features and AI

Forecasts, standing outlooks, suggested disputes, dispute write-ups, coaching drafts, and Help answers are produced automatically and can be wrong. They are suggestions for a person at the DSP to review. FPDSP never files a dispute on a DSP's behalf. When you use the in-app Help assistant, the text of your question is sent to an AI model provider to generate the answer, under terms that don't allow the provider to use it to train its models.

Learning Across DSPs (Aggregated Data)

To make forecasts and dispute odds more accurate, especially for DSPs with little history, FPDSP combines results across DSPs into pooled statistics (for example, how often a kind of dispute is approved, how much an approved dispute tends to move a score, or how scorecard metrics relate to the final score). Safeguards:

• Only pooled numbers and model settings are kept. They don't contain names, contact details, addresses, tracking numbers, or documents, and no DSP, station, driver, or delivery recipient can be identified from them.
• A pooled number is only used once at least three other DSPs contribute to it.
• A DSP's models never use its own data through the pool, and no DSP can see the pool or another DSP's information.
• We don't sell, publish, or give the pooled data to anyone, including any delivery network operator, and we won't try to re-identify it.
• The DSP owner can turn this off at any time in Settings → Account & Help → Learning Across DSPs. The DSP's data is then left out of the next rebuild (within about 12 hours), and its models use only its own data.
• A DSP whose account was opened before October 1, 2026 is left out until its owner agrees to the updated Terms in the app.

Because pooled data can't be tied back to a DSP, we may keep it after a DSP leaves; the DSP's own records are deleted as described below.

How We Share Information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only:

• Within the DSP: with the owner, managers, and drivers the DSP gives access to, under its settings.
• With service providers that run FPDSP for us, under contracts requiring confidentiality and security: cloud hosting and database, sign-in, a secure cloud browser used for connected accounts, email delivery, push notification services, payment processing, and AI model providers for the Help assistant.
• At the DSP's direction: for example, with an outside account it connects, or in a dispute it chooses to file.
• For legal reasons: to comply with law, valid legal process, or to protect rights, safety, and the service. Where allowed, we'll tell the affected DSP before disclosing its information.
• In a business transfer: as part of a merger, acquisition, or sale of assets, subject to this policy.

Data Retention

We keep a DSP's information while its account is active and as needed to provide the service. Some short-lived data is removed sooner (such as stop addresses after 14 days). When an account is deleted, its records are deleted as described below, except where we must keep something to comply with law, resolve disputes, or enforce our agreements.

Security

We use encryption in transit, encryption of saved sign-ins and access tokens at rest, separation of each DSP's data with database-level access rules, role-based permissions, and an audit trail of changes. No system is perfectly secure. If a security incident affects your information, we will notify the affected DSP and, where required, individuals and authorities, as the law requires.

Your Choices and Rights

• Update your account information in Settings.
• Turn Learning Across DSPs on or off (DSP owners).
• Disconnect any connected account at any time in Agentic AI → Connections (DSP owners, and managers the owner allows).
• Turn off push notifications in your device settings.
• Cancel your subscription at any time; cancellation stops future billing.

Depending on where you live (for example California, Virginia, Colorado, Connecticut, Texas, or Florida), you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of certain uses. To make a request, contact FPDSP Support. For information a DSP holds about you as its driver or staff member, we will pass your request to the DSP and help it respond. We will verify requests, and we won't treat you differently for using these rights.

Deleting Your Account

You can delete your account yourself, inside the app, at any time:

• DSP owners: Settings → Account & Help → Delete Account. This permanently deletes your DSP and its data (stations, drivers, files, photos, and connections), cancels your subscription, and removes access for your managers and drivers.
• Managers and co-owners: Settings → Account & Help → Delete Account. This deletes your login and seat; the DSP keeps its business records.
• Drivers: in the driver portal, tap Account → Delete Account. This deletes your login; your DSP keeps your work records.

Deletion takes effect right away. Copies in encrypted backups are overwritten on our normal backup schedule. Payment records kept by our payment provider for tax and accounting, and pooled data that can't identify you, are not affected. You can also contact FPDSP Support and ask us to delete your account.

Where Data Is Stored

FPDSP is operated from the United States, and information is stored and processed in the United States.

Children

FPDSP is a business tool for DSP operators and their teams. It is not directed to anyone under 18, and we do not knowingly collect information from children under 13.

Changes

We may update this policy. We'll post the new version here with its effective date, and for material changes we'll also notify DSP owners by email or in the app before the change takes effect.

Contact

For questions or requests about privacy, contact FPDSP Support.

fpdsp.com is a service of Bousmah Capital Investment LLC, a Florida limited liability company based in Miami.fpdsp.com is an independent software platform. It is not affiliated with, endorsed by, sponsored by, or an agent of any delivery network operator or its affiliates. Each DSP connects its own accounts and decides how its data is used, under its own agreements. Forecasts and standings shown in the product are projections based on your data, not official scorecard results. All third-party trademarks belong to their respective owners.