Terms of Service | fpdsp.com

These Terms of Service ("Terms") are an agreement between Bousmah Capital Investment LLC, a Florida limited liability company ("FPDSP," "we," "us"), and the business that registers for fpdsp.com (the "Customer" or "you"). They govern the website, web app, mobile apps, and automated agents (the "service"). Our Acceptable Use Policy is part of these Terms, and our Privacy Policy explains how we handle information. By checking the box at sign-up, accepting an invitation, or using the service, you agree to these Terms. If you accept on behalf of a business, you confirm you are authorized to bind it.

Accounts opened before October 1, 2026: these Terms apply to your account from October 16, 2026, or from when you agree to them in the app, if sooner. Until then, the version you last agreed to applies.

1. Definitions

Delivery network operator: any company whose delivery program, portals, scorecards, or rules a Customer works under.
Connected account: any outside account, portal, inbox, workspace, or tool the Customer links to the service.
Customer data: information the Customer or its users enter, upload, or bring in from connected accounts.
Users: the Customer's owners, co-owners, managers, and drivers who access the service under its account.
Outputs: forecasts, outlooks, scores, suggested disputes, write-ups, coaching drafts, answers, and other results the service produces.

2. Independence

FPDSP is independent software. It is not affiliated with, endorsed by, sponsored by, or an agent, partner, or contractor of any delivery network operator, and nothing in the service is an official record, score, or decision of any delivery network operator. Third-party names and trademarks belong to their owners and are used only to describe compatibility.

3. The service

The service helps delivery service partners track daily performance, forecast weekly outcomes, run coaching, prepare disputes, schedule, and organize operational records. We may add, change, or retire features over time; we won't materially reduce the core features of a paid plan during a paid period without notice.

4. Accounts and users

Provide accurate registration information and keep sign-ins secure. You are responsible for your users, the access you give them, and all activity under your account. If you suspect unauthorized access, open a support ticket right away.

5. Your agreements with delivery network operators

You are solely responsible for complying with every agreement, policy, program rule, confidentiality obligation, and tool or data-use restriction that applies to you, including those of any delivery network operator. Before you connect an account or bring its information into the service, you confirm that you are allowed to do so and to have FPDSP process that information for you. If a delivery network operator or other third party objects to your use of the service, you will stop the objected-to use and disconnect the affected account. FPDSP does not review your third-party agreements and gives no advice about them.

6. Connected accounts

Limited authorization. When you connect an account, you appoint FPDSP as your limited agent to sign in with the access you provide and retrieve the information you enable, only to provide the service to you. You can revoke this at any time by disconnecting the account or changing its sign-in.
Read by default. The service reads information from connected accounts. It does not approve, accept, submit, file, or change anything in a connected account unless one of your users takes that action.
No workarounds. FPDSP will not bypass security checks such as CAPTCHAs. Where a connected account asks for a verification step, it is completed by your users or with a method you set up for it, such as a verification key you save.
Third-party changes. Connected accounts are run by others, who may change, limit, or block access at any time. We are not responsible for their availability, accuracy, or actions, and a lost connection is not a breach of these Terms.
Your credentials. You must only provide sign-ins you are authorized to use. We encrypt saved sign-ins and never use them for anything except your service.

7. Outputs, AI, and disputes

Outputs are produced automatically, can be wrong or incomplete, and are suggestions only. Forecasts and projections are estimates, not official scorecard results or guarantees of future standing. You are responsible for reviewing outputs before relying on them.

FPDSP never files a dispute for you. Any dispute you file is your own statement: you must review it, make sure it is truthful and supported by your records, and edit or discard anything that isn't. You may not use the service to create false claims or evidence. Whether a dispute is approved, and any change to your scores, standing, pay, or business with any delivery network operator, is decided by that third party; FPDSP has no responsibility for those decisions or their effects.

8. Drivers and employment decisions

You are the employer of your drivers and staff. You decide whether and how to use the service's records and outputs in hiring, scheduling, coaching, discipline, pay, or termination, and you are solely responsible for complying with employment, labor, wage-and-hour, background-check, consumer-reporting, anti-discrimination, privacy, and workplace-monitoring laws, including giving any required notices to and obtaining any required consents from your drivers and staff. The service is not a consumer reporting agency, and outputs are not consumer reports and may not be used as one.

9. Subscriptions and billing

Paid plans renew automatically unless canceled before the renewal date. Introductory discounts, such as a reduced first month, apply to the first billing period of a customer's first subscription only; the plan then renews at the regular price. Free trials convert to paid subscriptions unless canceled during the trial period. Fees are non-refundable except where required by law. Fees exclude taxes, which you pay. We may change pricing with at least 30 days' notice, effective at your next renewal. We may suspend access for unpaid amounts after notice.

Cancellations and refunds. You can cancel anytime from Billing. Cancellation takes effect at the end of the billing period you've already paid for; you keep access until then and won't be charged again. Payments are non-refundable, and we don't give refunds or credits for partial periods, unused time, unused features, or a discounted first period. Two exceptions: if we charge you by mistake, such as a duplicate or incorrect charge, we refund it in full once confirmed, and we give any refund the law requires. Any other refund is at our discretion and doesn't change this policy. If you think a charge is wrong, first open a support ticket; we'll look into it promptly. A charge disputed with your card issuer is treated as unpaid while the dispute is open.

10. Customer data

Ownership. You own customer data. You give FPDSP a limited license to host, copy, process, and display it to provide, secure, support, and improve the service, as described in the Privacy Policy.
Your responsibility. You confirm you have every right, notice, and consent needed for us to process customer data, including information about your drivers and about delivery recipients.
Confidentiality. We treat customer data as confidential, use it only to provide the service and as these Terms allow, and do not sell it. We do not give it to any delivery network operator except at your direction or where the law requires.
Aggregated data. We may create pooled statistics and model settings from customer data that do not identify you, your stations, your users, or any individual ("aggregated data"), and use them to improve the service for all customers. We own aggregated data, won't try to re-identify it, and won't sell or publish it. A Customer owner can stop contributing at any time in Settings → Account & Help → Learning Across DSPs. Aggregated data already created may be kept.
On termination. You can delete your account in the app at any time; customer data is then deleted as described in the Privacy Policy.

11. Our property and feedback

FPDSP and its licensors own the service, software, models, designs, and content we provide. You receive a non-exclusive, non-transferable right to use the service for your internal business during your subscription. If you send suggestions or feedback, we may use them without obligation to you.

12. Acceptable use

You and your users must follow the Acceptable Use Policy. You may not reverse engineer, copy, resell, or build a competing product from the service, or use it unlawfully.

13. Indemnification

You will defend, indemnify, and hold harmless FPDSP, its owners, members, officers, employees, and contractors from any third-party claim, demand, loss, penalty, or expense (including reasonable attorneys' fees) arising from: your customer data; your use of connected accounts; any breach of your agreements with a delivery network operator or other third party; disputes or other statements you submit; your employment decisions or treatment of drivers and staff; your violation of law; or your breach of these Terms.

14. Disclaimer of warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOUSMAH CAPITAL INVESTMENT LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, THAT FORECASTS WILL MATCH OFFICIAL SCORECARDS, THAT ANY DISPUTE WILL BE APPROVED, THAT ANY CONNECTED ACCOUNT WILL REMAIN AVAILABLE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOUSMAH CAPITAL INVESTMENT LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, ROUTES, CONTRACTS, STANDING, DATA, OR GOODWILL, INCLUDING ANY ACTION TAKEN BY A DELIVERY NETWORK OPERATOR, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO EVERY THEORY OF LIABILITY AND ARE AN ESSENTIAL PART OF THE BARGAIN.

16. Suspension and termination

You may cancel at any time. We may suspend or end access, with notice where practical, if you breach these Terms, fail to pay, create legal or security risk, or if a third party with rights over a connected account requires it. Sections 2, 5, 7, 8, 10, 11, and 13 through 20 survive termination.

17. Disputes with us

Before filing any claim, open a support ticket and give us 30 days to try to resolve it informally. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any lawsuit must be brought only in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to their jurisdiction. Either party may seek emergency relief in any court to protect its confidential information or intellectual property.

TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL, AND CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Any claim must be brought within one year after it arises.

18. Changes to these Terms

We may update these Terms. We'll post the new version with its effective date and, for material changes, notify Customer owners by email or in the app at least 15 days before they take effect. Continuing to use the service after that means you accept the change; if you don't agree, cancel before it takes effect.

19. Notices

We send notices to the owner email on your account or in the app. To send us a legal notice, open a support ticket.

20. General

Neither party is liable for delays caused by events beyond its reasonable control, including outages or changes by third-party services. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets. If any part is unenforceable, the rest stays in effect and that part is enforced to the maximum extent allowed. Not enforcing a right is not a waiver. These Terms, with the Acceptable Use Policy and Privacy Policy, are the entire agreement on this subject and replace prior versions. The parties are independent contractors. There are no third-party beneficiaries.

fpdsp.com is a service of Bousmah Capital Investment LLC, a Florida limited liability company based in Miami.fpdsp.com is an independent software platform. It is not affiliated with, endorsed by, sponsored by, or an agent of any delivery network operator or its affiliates. Each DSP connects its own accounts and decides how its data is used, under its own agreements. Forecasts and standings shown in the product are projections based on your data, not official scorecard results. All third-party trademarks belong to their respective owners.