Question 1

What is fpdsp.com?

Accepted Answer

fpdsp.com is an independent DSP performance operating system for Delivery Service Partners. It brings the Scorecard section (a Dispute Generator that writes your disputes every morning, a dispute results tracker, a mid-week Fantastic Plus forecast, a warnings tracker, six-week trends, coaching, and Daily Data), Fleet, Operations, Risk (injuries by care level, a preliminary OSHA check you confirm, printable OSHA 300, 300A, and 301 forms, workers' compensation, and state reporting guidance), Assets, HR (hiring, onboarding, Meta / Google API Connections, employee files, terminations, and E-Sign), and Finance (revenue from every invoice, profit and loss with payroll cost, expenses, a daily Work Summary Tool check against the days you confirmed, a forecast of the weekly variable invoice before it arrives, the invoice checked with ready-to-file disputes and a training pay check, fleet invoice checks that show any missing money, rate card tracking, payroll hours), and Templates & Forms (a searchable library of ready-to-print forms) into one platform, built by DSP operators for DSP operators. It is not affiliated with any delivery network.

Question 2

What do I get with the Scorecard section?

Accepted Answer

Much more than a forecast. The Dispute Generator writes your CDF, DSB, DC DPMO, and camera disputes every morning from each event's facts, with the odds each one gets approved. The Dispute Results tracker keeps every decision and its reason, your win rate by type, and the chance each week moves up a standing. You also get the mid-week Fantastic Plus forecast, a warnings tracker with the warning steps your DSP sets, six-week trends by driver, a coaching board with a daily Coaching Agent, Scorecard History, and Daily Data filled by AI agents from your DSP portal.

Question 3

Who is fpdsp.com for?

Accepted Answer

DSP owners, GMs, and ops managers who need live standing visibility, cleaner Daily Data and portal imports, dispute workflows, route and timesheet operations, fleet tracking, incident records, and hiring pipelines, without juggling spreadsheets. Owners can invite up to 20 managers per station and turn each section or single page on or off for each person.

Question 4

What do the AI agents do?

Accepted Answer

The Scorecard Agent connects to your DSP portal and pulls your daily numbers into Daily Data five times a day, lists the disputes worth filing every morning with the odds each one gets approved (from the Dispute Brain, which learns from the situation of every dispute you filed and shows the similar past cases behind each call), tracks dispute decisions, and imports the official weekly scorecard as soon as it posts. The Safety Agent saves every Netradyne alert twice a day, scores driver risk, and checks cameras. The Coaching Agent builds the coaching list every morning: who to talk to today, what to fix, and what to say, with a message drafted for each driver. The Dispatch Agent finds the Day of Ops in Slack and today's routes on the DSP portal before your first wave and builds the loadout sheet. The Fleet Agent keeps your van list matched to the DSP portal every morning and flags rushed DVICs around every wave. The Finance Agent pulls every invoice and payment twice a day. The HR Agent saves a termination profile for everyone outboarded on the DSP portal, so you're ready for an unemployment claim. The first time you connect the DSP portal, Netradyne, or Slack, they start pulling within minutes instead of waiting for their scheduled times, so your pages fill in the same day. They never overwrite a number your team typed and never submit anything for you. You choose report only, needs approval, or autopilot for each automation.

Question 5

Is my DSP's data kept separate and secure?

Accepted Answer

Yes. Each DSP's data is walled off at the database level, managers only see the stations and pages the owner gives them, and an audit trail records every change, by people and AI agents, field by field. When you connect your DSP portal, you choose what the AI agents can read (for example, everything except finance), and the parts you leave unchecked are never opened. You can change it anytime.

Question 6

How does the mid-week scorecard forecast work?

Accepted Answer

You enter Daily Data (or import CDF and DSB reports), calibrate with closed scorecard weeks, and fpdsp.com projects Fantastic Plus standing before the week closes, with Quality/Safety capping awareness, coaching queues, Mismatch Deep Dive, and hassle-free dispute packets ready to review for what still needs a human eye after auto-exemptions.

Question 7

How much does fpdsp.com cost?

Accepted Answer

Start with the full Scorecard section (the Dispute Generator, a dispute results tracker, the mid-week Fantastic Plus forecast, a warnings tracker, six-week trends, coaching, and Daily Data filled by AI agents) at 50% off your first month, applied automatically at checkout. Scorecard is $99/mo after that ($49.50 for the first month). Most OS modules (Operations, Schedule, Fleet, Risk, HR, Finance, Templates) are $79/mo; Assets Inventory is $19/mo. Every plan includes Scorecard. Full OS is $399/mo. Each extra station is $39/mo, added to your plan when you add the station. The Driver Portal (each driver's own portal, instant coaching alerts, and driver scores) is an add-on at $1 per driver per month on top of any plan, Full OS included, billed for each driver active on your DSP portal roster. Cancel anytime. Your plan stays active through the month you've paid for. See the homepage pricing section.

Question 8

What is the Driver Portal?

Accepted Answer

The Driver Portal is an add-on that gives every driver their own portal on their phone, in English and Spanish: today's route, van checks, coaching, and their own scorecard (a schedule tab where drivers confirm their show-up time is coming soon). Drivers see an alert in the Driver Portal with a tip as soon as a customer feedback, delivery behavior, or safety alert lands for them, and a weekly 1 to 100 driver score that puts them in Diamond (Group A), Gold (Group B), or Bronze (Group C) with what it takes to reach the next tier. Drivers must read and confirm each coaching item before the rest of the portal opens, managers can send their own coaching (late arrival, uniform, safety shoes, and more), and a tracker shows who confirmed what and when. You choose which coaching goes to the Driver Portal and set alert hours, tips, and group rules per station. Without the add-on, coaching stays manager-only on Scorecard. It's $1 per driver per month on top of any plan. Try it yourself on the Driver Portal Demo page (fpdsp.com/dsp-driver-portal): the real Driver Portal with a sample driver, no sign-up needed.

Question 9

Is there a new-customer discount?

Accepted Answer

Yes. Every new account gets 50% off its first month on whatever you pick at checkout, no code needed. The Scorecard section is $49.50 for the first month, then $99/mo unless you cancel. Every plan includes the full Scorecard section: disputes, dispute results, the forecast, warnings, and six-week trends. Other modules such as Operations, Fleet, Risk, Assets, and HR can be added on top of it or via Full OS ($399/mo).

Question 10

Is fpdsp.com affiliated with a delivery network?

Accepted Answer

No. fpdsp.com is an independent software platform based in Miami, Florida. It is not affiliated with, endorsed by, or sponsored by any delivery network operator. Forecasts are projections based on your data, not official scorecard results.

Question 11

What makes fpdsp.com better than spreadsheets for DSP ops?

Accepted Answer

Spreadsheets do not project Fantastic Plus mid-week, match CDF/DSB to drivers, organize hassle-free dispute review for what still needs a human eye after auto-exemptions, or keep Fleet, Operations, Risk (injuries by care level, a preliminary OSHA check you confirm, workers' compensation, and state reporting guidance), Assets, and hiring in one permissioned OS. fpdsp.com is purpose-built for DSP performance workflows.

Question 12

How often does FPDSP pull new data?

Accepted Answer

Each AI agent pulls on its own schedule, so there's nothing to press. Daily Data numbers from the DSP portal: five times a day (9 AM, 11 AM, 3 PM, 7 PM, and 11 PM by default). Netradyne alerts and driver risk: twice a day (6 AM and 3 PM by default). Today's routes and the Day of Ops from Slack: every morning before your first wave, every 15 minutes until they post. DVIC times: around every wave, plus 12:20 PM and 10:20 PM. Vans from the DSP portal: every day at 6 AM. Invoices and payments: every day at 7 AM and 5 PM. Terminations from the DSP portal: every day at 10:15 AM. The official weekly scorecard: from Tuesday at 5 PM until it posts. Pages an agent fills show when they were last pulled, at the top of the page, and Agentic AI, Data Sync & Schedules lists every pull with its exact times, last success, and next run.

Question 13

How do I know my data is current, or that a pull failed?

Accepted Answer

Open Agentic AI, then Data Sync & Schedules. It lists every pull with its source, what it brings in, which pages use it, its times in your station's time zone, the last attempt and last success, the next run, and how many records it read and changed. Each run is marked Updated, No changes, Incomplete data, or Failed, so a run that found nothing new never looks like a failure. Alerts flag failed or repeated failures, a scheduled time that never ran, data that is out of date, a run that read far fewer records than usual, and HR statuses that differ from the DSP portal. When a source was only partly ready, nothing is removed; the next run fills the rest.

Question 14

Some of my managers also drive. Do they need two accounts?

Accepted Answer

No. One person keeps one login and one email with as many roles as they have. A manager who also drives gets a Manager Workspace with the access you set for them, and a Driver Workspace with their own scorecard, coaching, schedule, and notifications. They switch from the profile menu (their initials at the top right) without signing out, and each device remembers their last choice. Driver data is never copied: it's the same employee, the same scorecards, and the same history. Promote a driver by adding the Manager role to the login they already use, and remove it anytime without losing anything.

Question 15

I just connected the DSP portal. When will my pages fill in?

Accepted Answer

Within minutes. When you connect the DSP portal, Netradyne, or Slack, every agent that needs it runs once right away instead of waiting for its scheduled time. The first runs also bring in history: about 4 months of Netradyne alerts, about 8 months of Scorecard History, 3 months of DVICs, and every invoice the portal still has. Home shows a Start Here card with each source and the pages it fills until everything is connected.

Question 16

Will the agents overwrite numbers my team typed?

Accepted Answer

No. Portal numbers only go into empty boxes, tinted blue with a Portal tag until someone checks and saves the day. When the portal disagrees with a number someone typed, the box shows Use portal / Keep mine so you choose.

Question 17

Does FPDSP ever change anything on the DSP portal, Netradyne, or Slack?

Accepted Answer

No. The agents only read. They never file or change a dispute, never review, approve, or dispute an invoice, never change routes, and never post, react, or mark messages read in Slack. Anything that needs filing, like a dispute, is written for you to copy and submit yourself.

Question 18

Does FPDSP file disputes for me?

Accepted Answer

No. It writes each dispute from the event's facts and tells you which reason to pick, and you copy it from Scorecard → Dispute Generator and submit it on the portal (or in Netradyne for safety alerts). Nothing is ever submitted for you.

Question 19

Does DVIC Time show DVICs in real time?

Accepted Answer

Close to it. The Fleet Agent checks the DSP portal around every wave: at the wave time and 10 minutes after (while vans are still at the station), 10 minutes after the planned departure for late pre-trips, every hour while vans come back for post-trips, and at 12:20 PM and 10:20 PM as a safety net. A DVIC shows within minutes of the check after the driver finishes it, since that's when the portal records how long it took. Everything shows on Fleet → DVIC Time, which opens on today in Day by Day: every DVIC checked so far, who did it, pre-trip or post-trip, how long it took, and that vehicle's minimum, with a green check when all are compliant. Each morning, once the first DVICs are saved, the bell also gets a Heads up with today's count and whether all are compliant, kept up to date through the day. A rushed DVIC sends you an alert that pops up on any FPDSP page, and the driver a coaching message; a rushed pre-trip from the last 45 minutes asks them to redo it before leaving the station. The Checked time at the top is the last time the agent actually read the portal. If the DSP portal gets disconnected, the checks pause and DVIC Time shows a yellow warning until it is connected again under Agentic AI → Connections; the next check then catches up on everything it missed.

Question 20

How long does a DVIC need to take?

Accepted Answer

It depends on the vehicle, not the station type. 90 seconds for vans rated 10,000 lb or less (cargo vans, EDVs). 5 minutes for DOT vehicles rated 10,001 lb or more, the line federal (FMCSA) rules use: step vans, 16 and 26 ft box trucks, and a Sprinter 4500. FPDSP reads each vehicle's weight rating from the DSP portal and its VIN, so an RSR or AMZL station with step vans or box trucks still gets 5 minutes on those.

Question 21

A dispute moved my week up to Fantastic Plus. Where do I see the money I'm owed?

Accepted Answer

Finance → Incentives, in Scorecard Upgrades After Disputes, and on Scorecard History for anyone with Finance access. Fantastic pays $0.07 a package and Fantastic Plus $0.15. The final incentive is the week's eligible packages times the final standing's rate. The first incentive invoice already paid the old rate, so you're owed the $0.08 difference times that week's packages. FPDSP checks every invoice after the change, not just the next one, for a line naming that week (usually "Delivery Excellence Week" and the number), including payments split across several invoices, and never marks it paid without an invoice line that proves it. Each week shows Outstanding (no invoice found yet), Partly Paid, On Invoice (billed, payment not in yet), or Fully Paid with the invoice number and date. The notifications bell alerts Finance users when a payment is expected and again when it's paid.

Question 22

Does FPDSP decide which injuries go on my OSHA log?

Accepted Answer

No, you do. Every injury case shows a preliminary OSHA check based on 29 CFR 1904: days away, restricted duty, care beyond first aid, loss of consciousness, a significant diagnosis, or a provider recommending treatment or time off. It shows the rule behind each point and what's still missing. It never decides from a refusal, from where care happened, from who paid, or from a workers' comp claim. You mark each case Recordable or Not Recordable, and only the ones you mark recordable show on OSHA Log Prep. Injuries treated with first aid only (an ice pack or a bandage at the station, for example) usually aren't recordable.

Question 23

Can FPDSP print my OSHA 300 log, 300A summary, and 301 reports?

Accepted Answer

Yes. OSHA Log Prep prints the 300 log and the 300A summary for any year from the cases you marked recordable, and each recordable case prints its 301 incident report. The 300A fills in your establishment address, average employees, and hours worked once you enter them. OSHA accepts equivalent forms; check every entry before you post, sign, or submit. FPDSP never submits anything to OSHA for you.

Question 24

What's in Templates & Forms?

Accepted Answer

A searchable library of ready-to-print forms for Employee & HR, Injury & Medical, Vehicle Accident & Fleet, Safety & Compliance, and Operations. Search for a form, preview it, then print it or download it as PDF or Word. Risk cases, Van Damages, and employee files link straight to the matching forms. Every form is reviewed by the FPDSP team before it's published, and you always get the latest version. They're sample business forms, not official government forms or legal advice, so check your state's rules and your insurance carrier's instructions before you rely on one.

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